Terms & Conditions

1. Definitions

In this Agreement:

• "Loopmind", "we", "us", or "our" refers to the operator of this website and programme provider, based at 5A Lebuh Light, 10200 George Town, Penang, Malaysia.
• "User" or "you" refers to any individual accessing this website or enrolled in a Loopmind programme.
• "Programme" refers to any of the three structured online learning programmes offered by Loopmind (AI Foundations Programme, Machine Learning Engineering Track, Advanced AI Development & Deployment Programme).
• "Content" refers to all materials provided through our programmes including session recordings, exercises, written feedback, and documentation templates.
• "Agreement" refers to these Terms & Conditions in full.

2. Acceptance of Terms

By accessing this website or submitting an enrolment, you agree to be bound by these Terms. If you do not agree, please do not use our site or services.

You must be at least 18 years old and have the legal capacity to enter into a binding agreement under Malaysian law to use our services.

3. Programme Description and Availability

Loopmind delivers online AI development programmes across three structured tracks. Each programme runs over a fixed number of weeks with scheduled live sessions, asynchronous exercises, and mentor feedback delivered remotely.

Programmes are delivered primarily in English and are open to participants globally, although our content draws on contexts relevant to Malaysia and Southeast Asia. Session scheduling is based on Malaysian Standard Time (MST, UTC+8).

We reserve the right to adjust programme content, scheduling, or delivery format where necessary. We will notify enrolled participants of any material changes with as much advance notice as possible.

4. Enrolment and Account

Enrolment requires submission of an enquiry form and confirmation from Loopmind following a brief suitability check. You are responsible for providing accurate information during enrolment.

You are responsible for maintaining the confidentiality of any access credentials provided to you. You must not share access to programme materials or live sessions with individuals who have not enrolled.

We may suspend or withdraw access if we have reasonable grounds to believe these terms are being breached.

5. User Responsibilities

By enrolling in a Loopmind programme, you agree to:

• Submit your own original work for exercises and projects. Submitting work that is not your own is a breach of this Agreement.
• Engage respectfully with mentors and other cohort members in any shared channels or sessions.
• Not record, redistribute, or publicly share live session recordings, written feedback, or proprietary course materials.
• Not attempt to access programme materials beyond your enrolment entitlement.
• Not use any Loopmind-provided tools or channels for disruptive, harassing, or unlawful purposes.

6. Intellectual Property

All programme content, including session recordings, written exercises, feedback templates, and course documentation, is the intellectual property of Loopmind and is protected under applicable Malaysian law.

You are granted a non-exclusive, non-transferable licence to access and use Content for personal learning purposes during and following the duration of your programme. You may not reproduce, distribute, sublicense, or commercially exploit any Content without written permission from Loopmind.

Project work you produce yourself during the programme belongs to you. Loopmind does not claim ownership of your original code, analysis, or documentation.

7. Payment Terms

Programme fees are listed in Malaysian Ringgit (RM) and are payable in full before programme commencement, unless an instalment arrangement has been agreed in writing.

Instalment arrangements are available for the Machine Learning Engineering Track and the Advanced AI Development & Deployment Programme. Missed instalment payments may result in suspension of access until arrears are cleared.

All payments are processed via third-party payment providers. Loopmind does not store payment card or banking details.

8. Refund Policy

You may request a full refund within 7 days of payment, provided the programme has not yet commenced and you have not accessed any recorded materials or submitted any work.

Once a programme has commenced or materials have been accessed, refunds will be considered on a case-by-case basis. Requests should be directed to [email protected].

Refunds are not available in cases where a learner is removed from a programme for breach of these Terms.

9. Completion Records

Loopmind provides completion records to participants who fulfil the programme requirements, including project submissions and attendance at a minimum proportion of live sessions. Completion records confirm participation and the content covered; they are not formal academic qualifications or nationally recognised credentials.

10. Disclaimers

Loopmind programmes are provided on an "as is" basis. While we work to maintain content quality and mentor availability, we do not guarantee any particular outcome from programme participation, including employment outcomes or specific skill levels.

We make no representations about the suitability of our programmes for any particular professional purpose or certification pathway.

11. Limitation of Liability

To the extent permitted by Malaysian law, Loopmind's total liability to you arising from or in connection with these Terms shall not exceed the fee paid by you for the programme in which you are enrolled.

We are not liable for indirect, incidental, or consequential damages including loss of earnings, loss of data, or loss of opportunity arising from participation in or inability to access our programmes.

12. Indemnification

You agree to indemnify and hold harmless Loopmind, its directors, mentors, and staff from any claim, damage, or expense arising from your breach of these Terms or your use of our website or programme materials in a manner inconsistent with this Agreement.

13. Termination

Either party may terminate participation with written notice. Loopmind may terminate access without notice in cases of serious or repeated breach of these Terms.

On termination, your right to access live sessions and new programme materials ceases. Previously downloaded permitted materials may be retained for personal learning use.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or in connection with these Terms shall first be subject to good-faith negotiation. If unresolved, disputes shall be referred to the courts of Malaysia, with jurisdiction in Penang.

15. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and Loopmind regarding your use of our services, superseding any prior discussions.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full effect.
• No Waiver: Our failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not assign your rights under these Terms without written consent from Loopmind.

16. Changes to These Terms

We may revise these Terms from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. For enrolled participants, material changes will be communicated by email with reasonable advance notice. Continued participation following a revision constitutes acceptance.

17. Contact

For questions about these Terms:

• Email: [email protected]
• Address: Loopmind, 5A Lebuh Light, 10200 George Town, Penang, Malaysia
• Phone: +60 4 263 9057